The following Terms of Purchase apply to custom creations. When placing an order, the customer/purchaser agrees to be bound by these terms.

Payment Terms:

Deposit: A deposit of 30% of the total purchase price is to be paid at the time of order placement.

Balance Payment:

The remaining balance of the order is due prior to shipment.

Methods of Payment:

Payments can be made via Zelle, Paypal, Cash App, Venmo, or credit and debit card (via phone call). All payments must be made using USA funds.

Cancellation or Balance Due not paid:
  • Cancellation by Customer: Should you cancel your order after the deposit has been paid, the deposit will only be refunded if the build has not started. If the build has started, any and all deposits are non-refundable.
  • Balance not paid: If the balance is not paid, your deposit is non-refundable.
Shipping and Delivery:
  • Shipping Method: ChandlerRocks will arrange shipping of the order using a reputable carrier such as UPS, which is preferable. We will use ground shipping unless otherwise stated in your order. Shipping costs will be included in the final invoice.
  • Orders are shipped when the final balance has been received and cleared.
Shipping Damage:

We pack all our creations as best as possible to ensure they travel safely to their destination. However, shipping handlers can be rough with packages, and damage can occur. We highly recommend that you include a repair kit (currently $18) with your order, which includes a pair of gloves, glue, and powder to repair minor breakages. We will guide you through the process of using the repair kit if you find damage during shipping. If your order arrives damaged, please get in touch with us as soon as possible.

Delivery Times:

Estimated delivery times will be provided to the customer upon order placement but are subject to change based on production schedules and carrier availability.

Governing Law:

These Terms of Purchase shall be governed by and construed in accordance with the laws of Berks County, Pennsylvania.

Contact Information:

For any inquiries regarding these Terms of Purchase, please get in touch with us at David@ChandlerRocks.com.