Shipping policy

Small pieces and accessories

Frag rocks, holders, mounds and accessories ship nationwide to your door. Orders ship promptly, and tracking is emailed to you when your order leaves the studio. Everything is wrapped and packed to travel safely.

Large custom aquascapes

Large sculpted scapes have real height and joints and can be fragile in transit, so shipping a big piece across the country is not always the best way to get it to you. Depending on where you are, we can hand-deliver your build to a nearby reef show and meet you there, arrange local pickup in Pennsylvania, or offer on-site delivery and setup for some locations. We will walk through the best option with you and give you a full timeline before you pay.

Build times

Custom and made-to-order builds typically take about four to six weeks to complete, depending on the size and complexity of the piece.

If your order arrives damaged

Email David@ChandlerRocks.com right away with clear photos of the shipping box and the piece, and we will work with you on a fast resolution.

Questions

Email David@ChandlerRocks.com or call (610) 741-4080.